On October 11th, Anaplan engineers were alerted to an issue regarding users being unable to access the Excel add-in feature. Our engineers determined this was related to the most recent authentication service release, they were able to restore service by completing a rolling restart of dependent services. To prevent this issue from happening again, we will be identifying and implementing more robust testing criteria as well as improvements to our server health checks.
We understand the impact this type of interruption can have on your experience and want to assure you that we are committed to improving our systems and process to ensure the best possible experience for you. Thank you for your understanding and your continued partnership.