Messages-Per-Ticket metric may be wrong

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Oct 10, 2023 - 05:41 PDT

Monitoring

A fix has been implemented and we are monitoring the results. messages-per-ticket metrics should be correct now

Posted Oct 10, 2023 - 05:17 PDT

Identified

We are continuing to work on a fix for this issue.

Posted Oct 10, 2023 - 03:43 PDT

Investigating

We are currently investigating this issue.

Posted Oct 10, 2023 - 03:14 PDT

This incident affected: Helpdesk Clusters.