The incident has now been resolved, ongoing monitoring has shown the platform has returned to normal stability.
All users previously affected should be able to install new connectors and run connector updates without disruption.
If you are still affected by this issue, please contact [email protected]
Posted May 13, 2022 - 22:13 BST
Monitoring
We have implemented a fix in Production.
Affected users should now notice that their QuickBooks Desktop connectors can now run the required updates after clicking 'OK' on the pop-up notification and complete datasets syncs.
Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
Posted May 13, 2022 - 21:28 BST
Update
We have identified the cause of the incident and are currently implementing a fix to remediate the issue.
This incident will be updated as soon as we have successfully tested and rolled out a fix in Production, and no later than 10:00PM BST.
Posted May 13, 2022 - 21:17 BST
Investigating
We are actively investigating an issue preventing some QuickBooks Desktop connectors to run an install or an update in Production.
Affected users will notice that a pop-up notifying them that an update to the connector is required. Despite clicking on OK to start the update, the pop-up does not disappear and the update does not start. Affected users may also notice that syncs are unable to start.
This incident will be updated as soon as we have identified the issue, and no later than 9:45PM BST.
Posted May 13, 2022 - 18:00 BST
This incident affected: Accounting API (QuickBooks Desktop).