Kustomer is now seeing Instagram DMs flowing into client platforms as expected. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted May 09, 2022 - 14:17 EDT
Update
Kustomer is continuing to monitor an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their Messaging Webhook is having disruptions. You can view their status page using the link provided below to follow this issue:
Please expect further updates in the next 5 hours unless we see a status change before that time. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted May 09, 2022 - 13:08 EDT
Update
Kustomer is continuing to monitor an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their Messaging Webhook is having disruptions. You can view their status page using the link provided below to follow this issue:
Please expect further updates by 12 PM EST unless we see a status change before that time. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted May 08, 2022 - 21:59 EDT
Update
Kustomer is continuing to monitor an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their Messaging Webhook is having disruptions. You can view their status page using the link provided below to follow this issue:
Please expect further updates within the next 4 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted May 08, 2022 - 18:05 EDT
Update
Kustomer is continuing to monitor an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their Messaging Webhook is having disruptions. You can view their status page using the link provided below to follow this issue:
Please expect further updates within the next 4 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted May 08, 2022 - 13:51 EDT
Update
Kustomer is continuing to monitor an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their Messaging Webhook is having disruptions. You can view their status page using the link provided below to follow this issue:
Please expect further updates within the next 16 hours (12:00pm EST) at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted May 07, 2022 - 20:00 EDT
Update
Kustomer is aware of an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their messaging webhook is having disruptions. Our team will continue to monitor the status of the issue. You can view their status page using the link provided below to follow this issue:
Please expect further updates within the next 4 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted May 07, 2022 - 16:07 EDT
Update
Kustomer is aware of an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their messaging webhook is having disruptions. Our team will continue to monitor the status of the issue. You can view their status page using the link provided below to follow this issue:
Please expect further updates within the next 4 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted May 07, 2022 - 12:12 EDT
Update
Kustomer is aware of an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their messaging webhook is having disruptions. Our team will continue to monitor the status of the issue. You can view their status page using the link provided below to follow this issue:
Please expect further updates within the next 12 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted May 06, 2022 - 23:35 EDT
Update
Kustomer is aware of an event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their messaging webhook is having disruptions. Our team will continue to monitor the status with our vendor and for quick updates from them, you can view their status page using the link provided below:
Please expect further updates within the next 3 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted May 06, 2022 - 19:07 EDT
Identified
Kustomer is aware of an event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their messaging webhook is having disruptions. Our team will continue to monitor the status with our vendor and for quick updates from them, you can view their status page using the link provided below:
Please expect further updates within the next 3 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted May 06, 2022 - 16:07 EDT
This incident affected: Prod1 (US) (Channel - Instagram) and Prod2 (EU) (Channel - Instagram).