Hotjar performance degradation

Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue

Incident Report for Hotjar

Postmortem

On 07.01.2021 at 1:15 PM UTC our engineers identified an issue with the Hotjar application and script delivery.

What happened?

The Hotjar application was unavailable for a short period of time (approximately 2 minutes). During that same period, the performance of the Hotjar script delivery was degraded. It is possible that your website may have experienced minor performance degradation and some sessions were not captured during that time.

Why did this issue occur?

One of the AWS services supporting Hotjar experienced two brief outages. These outages had an adverse impact on the Hotjar application and script delivery.

What will we do to prevent this from happening in the future?

We’re working with AWS to determine the cause of the service outages.

Posted Jan 07, 2021 - 14:32 UTC

Resolved

The issue has been resolved. Thank you for your patience!

Posted Jan 07, 2021 - 14:16 UTC

Monitoring

We’re currently experiencing an issue with the Hotjar script delivery taking longer than usual. A very small number of sessions may not be tracked. Our engineers have already implemented a fix and are monitoring the situation. Thanks for bearing with us!

Posted Jan 07, 2021 - 13:36 UTC