KCM GRC - US & EU Console Issues
Incident
Report for KnowBe4
Postmortem
On Friday, 7/2/2021, from approximately 11:02 a.m. until 11:11 a.m. (ET), users were experiencing issues accessing their KCM consoles.
This incident was caused by an update to fix the error that occurred in KCM on 7/1/2021. When the change was implemented, KCM returned to normal performance by 12:03 p.m. (ET).
To prevent this type of issue in the future, we have made internal improvements to avoid availability issues.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Monitoring
We’ve implemented a fix for the console issues and we’re monitoring the results to make sure no further issues occur.
Identified
We've identified the cause of the console issues and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
This incident affected: KCM GRC (Console).