We have monitored the issue with accessibility of the Web app over the last few days and logging into the Web app worked as expected.
Posted Jun 07, 2021 - 02:20 EDT
Monitoring
We have identified and addressed the cause of the issue, and the Web Application is up and running again.
We'll continue monitoring this over the next few hours.
Posted Jun 02, 2021 - 10:21 EDT
Update
We have put all our available resources into resolving the issue. The Databox Web App is still occasionally inaccessible.
We’ll share another update shortly.
Posted Jun 02, 2021 - 09:37 EDT
Identified
The Databox Web Application is still occasionally inaccessible for a short period of time, and when attempting to log in, the error message "Error 500. Internal server error" is shown.
We are further investigating this with the highest priority.
Posted Jun 02, 2021 - 08:34 EDT
Monitoring
The Web Application is up and running again.
We'll continue looking into the causes of this short downtime to prevent it from happening again.
Posted Jun 02, 2021 - 07:20 EDT
Investigating
The Databox Web Application is inaccessible and when attempting to log in, the error message "Error 500. Internal server error" is shown.
We are looking into this with the highest priority.