Monitoring - We have identified and patched the backend storage issue. The corrupted data is currently being cleaned, however this will take several hours for Scaleway products data. The team is actively monitoring the progress of the fix.
May 16, 2024 - 16:54 CEST
Identified - Cockpit has been encountering an outage since yesterday at 7:15 PM. Our storage backend has been identified as the source of the issue. Both Storage and Cockpit teams are collaborating to resolve it. During this period, customers may experience unavailable data in all regions, along with potential timeouts.
May 15, 2024 - 17:50 CEST
Update - We are continuing to investigate this issue.
May 15, 2024 - 09:43 CEST
Update - We are continuing to investigate this issue.
May 15, 2024 - 09:42 CEST
Update - We are continuing to investigate this issue.
May 15, 2024 - 09:41 CEST
Investigating - Scaleway products metrics are unavailable for all users on FR-PAR.
Users may encounter timeouts on their dashboards.
Our engineers investigate the situation
May 15, 2024 - 09:29 CEST
Investigating - We are currently experiencing some network issues on our fr-par infrastructure. Users with functions/containers in fr-par region might experience the following: - 5xx errors (or timeouts) when calling their function/container - high latency when calling their function/container - sporadic network issues (e.g. DNS not resolving) for processes running in their function/container We are investigating. Sorry about the inconvenience.
May 15, 2024 - 16:19 CEST
Investigating - While updating our infrastructure, some instances might have been stuck in initializing for a few minutes and failovers might have occurred. Around 8:27UTC, 8:33UTC and 9:21UTC.
May 15, 2024 - 12:01 CEST
Monitoring - During a planned maintenance around 10:00 AM, some slowness could occur if you were using the Scaleway Elements or Dedibox console/API We are monitoring the issue.
May 14, 2024 - 10:28 CEST
Update - We are continuing to monitor for any further issues.
May 08, 2024 - 10:30 CEST
Monitoring - Between 2024/05/07 18:00 CEST and 2024/05/08 08:00 CEST, we have encountered issues preventing some users to deploy or redeploy their serverless function/container.
Functions/containers deployed during that time might have been either unavailable, or stuck in "error" status despite the function/container working properly: in that case, redeploying the function/container should solve the issue.
Sorry about the inconvenience.
May 08, 2024 - 10:28 CEST
Investigating - Our service is currently experiencing disruption due to blacklisting by Microsoft. We are actively working with Microsoft to resolve this issue as soon as possible.
Apr 19, 2024 - 00:16 CEST
Update - You can still manage datacenter intervention from your dedibox console, in Housing
Dec 19, 2023 - 17:47 CET
Update - We are continuing to investigate this issue.
Dec 19, 2023 - 16:48 CET
Investigating - Ticketing directed to Opcore datacenters is currently unavailable to our dedirack clients. Our team is currently investigating.
Dec 19, 2023 - 16:48 CET
Investigating - We have noticed that problems with connecting to the dedibackup service can occur. We will get back to you as soon as we have more information on the situation.
Apr 06, 2023 - 12:23 CEST
Elements - AZ
Degraded Performance
90 days ago
99.24
% uptime
Today
fr-par-1
Degraded Performance
90 days ago
98.0
% uptime
Today
fr-par-2
Degraded Performance
90 days ago
97.58
% uptime
Today
fr-par-3
Degraded Performance
90 days ago
97.58
% uptime
Today
nl-ams-1
Operational
90 days ago
100.0
% uptime
Today
pl-waw-1
Operational
90 days ago
100.0
% uptime
Today
nl-ams-2
Operational
90 days ago
100.0
% uptime
Today
pl-waw-2
Operational
90 days ago
100.0
% uptime
Today
nl-ams-3
Operational
90 days ago
100.0
% uptime
Today
pl-waw-3
Operational
90 days ago
100.0
% uptime
Today
Elements - Products
Major Outage
90 days ago
98.19
% uptime
Today
Instances
Operational
90 days ago
99.99
% uptime
Today
BMaaS
Operational
90 days ago
100.0
% uptime
Today
Object Storage
Operational
90 days ago
99.96
% uptime
Today
C14 Cold Storage
Operational
90 days ago
100.0
% uptime
Today
Kapsule
Operational
90 days ago
97.32
% uptime
Today
DBaaS
Partial Outage
90 days ago
92.79
% uptime
Today
LBaaS
Operational
90 days ago
99.99
% uptime
Today
Container Registry
Operational
90 days ago
98.05
% uptime
Today
Domains
Operational
90 days ago
100.0
% uptime
Today
Elements Console
Operational
90 days ago
94.89
% uptime
Today
IoT Hub
Operational
90 days ago
99.99
% uptime
Today
Account API
Operational
90 days ago
99.99
% uptime
Today
Billing API
Operational
90 days ago
94.9
% uptime
Today
Functions and Containers
Degraded Performance
90 days ago
96.76
% uptime
Today
Block Storage
Operational
90 days ago
100.0
% uptime
Today
Elastic Metal
Operational
90 days ago
100.0
% uptime
Today
Apple Silicon M1
Operational
90 days ago
100.0
% uptime
Today
Private Network
Operational
90 days ago
99.59
% uptime
Today
Hosting
?
Operational
90 days ago
100.0
% uptime
Today
Observability
Major Outage
90 days ago
91.71
% uptime
Today
Transactional Email
Operational
90 days ago
100.0
% uptime
Today
Jobs
Partial Outage
90 days ago
75.09
% uptime
Today
Network
Operational
90 days ago
100.0
% uptime
Today
Dedibox - Datacenters
Operational
90 days ago
99.21
% uptime
Today
DC2
Operational
90 days ago
99.95
% uptime
Today
DC3
Operational
90 days ago
97.23
% uptime
Today
DC5
Operational
90 days ago
99.96
% uptime
Today
AMS
Operational
90 days ago
99.7
% uptime
Today
Dedibox - Products
Partial Outage
90 days ago
97.85
% uptime
Today
Dedibox
Degraded Performance
90 days ago
92.74
% uptime
Today
Hosting
Operational
90 days ago
99.95
% uptime
Today
SAN
Operational
90 days ago
100.0
% uptime
Today
Dedirack
Operational
90 days ago
100.0
% uptime
Today
Dedibackup
Operational
90 days ago
100.0
% uptime
Today
Dedibox Console
Operational
90 days ago
100.0
% uptime
Today
Domains
Partial Outage
90 days ago
90.18
% uptime
Today
RPN
Operational
90 days ago
100.0
% uptime
Today
Miscellaneous
Operational
90 days ago
100.0
% uptime
Today
Excellence
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Description : Due to an unavoidable upgrade to one part of our Paris infrastructure, some Functions and Containers users might experience sporadic downtime while we run the maintenance. Potential impacts are listed below. Sorry for any inconvenience.
Impacts : Affects around 2.5% of users with Serverless Functions/Containers on fr-par region.
During this maintenance, affected users might encounter the following: - functions/containers unexpected restarts - functions/containers instances not able to scale up - functions/containers endpoints (default endpoint or custom domains) taking abnormal time to answer to HTTP requests, or ending up in 5xx or 404 - crons not scheduled or delayed - functions builds delayed
Start : May 21st, 2024 : 0800 UTC (1000 CEST)
Duration : 1 hour Posted on
May 16, 2024 - 16:31 CEST
As a reminder of the email sent on April 3rd, 2024 to Public Gateways users, we are changing the Public IP behavior from a NAT IP to a Routed IP.
In order to be compatible with IP Mobility, you should upgrade your Public Gateway.
There are two ways to do this:
1. Manually, at your convenience, through the Console. The consequence will be a short downtime of your Public Gateway for a maximum of 1 minute.
2. Or automatically, during the forced upgrade between May 27th, 2024, and May 31st, 2024. This will involve deleting your current Public Gateway and spawning a new one with the same configuration, compatible with IP Mobility.
Questions? Need help? Do not hesitate to open a ticket or ask on the #public-gateway Slack channel. The Network Team.
P.S: If you have already upgraded your Public Gateway, you are all set. Please disregard the above message. Posted on
May 14, 2024 - 10:40 CEST
Completed -
The scheduled maintenance has been completed.
May 16, 14:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 10:00 CEST
Scheduled -
At 10:00 AM CET on Thursday, 16 May, we are upgrading the services that support IoT Hub. This will affect the API, Console, and auto-provisioning feature for 4 hours which won't be available during this window. MQTT will still work for most of this time, but there will be a 30-minute interruption. During this time, devices will be disconnected and any last-will and retained messages will be lost. However, devices will be able to reconnect automatically once MQTT is available again.
May 14, 17:29 CEST
Our engineers are still working to resolve this situation
May 16, 09:54 CEST
Update -
Slowdowns have resumed since 17:00.
Our team is currently investigating.
May 7, 17:42 CEST
Update -
Some customers may find it impossible to display their data. Our teams are currently investigating the situation.
May 3, 20:16 CEST
Update -
A bad index was found and fixed, services are back to normal. Will monitor.
May 3, 16:09 CEST
Update -
We are continuing to investigate this issue.
May 3, 16:08 CEST
Update -
Latency is back to normal for most query but query_range are still high latency, investigating
May 2, 17:52 CEST
Investigating -
Cockpit Logs cluster at fr-par is suffering and have high latencies.
Query to Scaleway generated logs may have timeouts
Our engineers are working on it
May 2, 16:33 CEST
May 15, 2024
Unresolved incidents: [FUNCTIONS/CONTAINERS] Network connectivity issues on fr-par region, [DATABASE] Instances stuck in initializing, or performing an unexpected a failover, or restarting, [NETWORK] - No public access in ams1 hall 6 rack 60 bloc A to D, [VPC] Newly created Private Networks on FR-PAR-2 do not communicate with the rest of FR-PAR.
Resolved -
This incident has been resolved.
May 14, 10:59 CEST
Monitoring -
The service is operationnal. We are continuing to monitor the issue.
May 6, 09:46 CEST
Identified -
The issue is back since 6:00 AM (CEST), we are working on a new fix.
May 6, 09:16 CEST
Monitoring -
The service is operationnal. We are continuing to monitor the issue.
May 4, 15:54 CEST
Update -
We are continuing to work on a fix for this issue.
May 4, 15:44 CEST
Identified -
SQS and SNS are down since 1:16 PM (CEST) on FR-PAR. NATS should work but management through the Scaleway API does not work. We're investigating.
May 4, 15:44 CEST
Completed -
The scheduled maintenance has been completed.
May 10, 17:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 09:00 CEST
Update -
Update: Scheduled for Apr 29, 2024 - May 10, 2024
Feb 28, 11:04 CET
Scheduled -
Kubernetes Kapsule clusters in the FR-PAR region with public-only endpoints will be migrated to Private Networks.
Network downtime: this migration will result in a temporary network loss of 1 to 10 minutes.
With the new default isolation configuration, worker nodes still have their public IPs to access the Internet. After migrating, existing security groups configuration won’t be overridden and RR wildcard DNS still point to public IPs.
Resolved -
This incident has been resolved.
May 10, 15:37 CEST
Monitoring -
The functionalities are back in production. We're still monitoring the situation.
Apr 25, 11:05 CEST
Investigating -
An issue with our billing system make the current consumption, the invoice listing and the public APIs unavailable. Our team is already working on it to solve this incident as soon as possible.
Apr 25, 08:25 CEST
Resolved -
This incident has been resolved.
May 10, 15:37 CEST
Investigating -
On Monday, May 6th, from 2:00 PM to 3:00 PM (Paris time), it will not be possible to add, modify, or delete a SEPA direct debit mandate
May 2, 13:11 CEST
Completed -
The scheduled maintenance has been completed.
May 7, 19:25 CEST
Update -
Accessing some custom domains in https might lead to certificate issues while the certificate is renewing. Custom domains might still be available in http during that time.
May 6, 16:30 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:00 CEST
Scheduled -
Due to an unavoidable upgrade to our Paris infrastructure, some Functions and Containers will be relocated during business hours (07:00 UTC => 17:00 UTC). Users might experience the following issues:
- Custom domains temporarily unavailable (404). This only affects the custom domain itself, the base functions/containers endpoint will continue to work as expected. Domain configuration can take up to 2 minutes (SSL certificate creation, ACME challenges), so the expected downtime is of the order of minutes. However, depending on the DNS propagation speed, and the TTL value configured on the domain, users may see a longer downtime. - Custom domains might not be accessible in HTTPS (but will be in HTTP). - Instances of functions/containers restarting. Note that this should not cause downtime, as old instances will continue to serve traffic until the new instances are up. - Instances of functions/containers starting even if there is no traffic.
Completed -
The scheduled maintenance has been completed.
May 6, 12:05 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 11:05 CEST
Scheduled -
The servers on this rack will lose connectivity. The switch will be replaced, as a hardware instability caused it to reboot last night, disrupting service for ~15min.
May 3, 11:09 CEST