Viedoc Status - Viedoc 4 - Problem opening some forms

Viedoc 4 - Problem opening some forms

Incident Report for Viedoc

Resolved

This incident has been resolved.

Posted Mar 30, 2021 - 14:17 UTC

Update

We have started to roll out a fix for this problem. New estimated resolution time is 15.30 UTC / 17:30 CEST / 23:30 CST / 00:30 JST.

Posted Mar 30, 2021 - 11:45 UTC

Identified

Forms that have items with single-character ID:s are not loading. We are working on a fix and estimated time to resolution is 4 hours.

Posted Mar 30, 2021 - 07:45 UTC

This incident affected: Viedoc 4 - Europe (Main portal (clinic/admin/designer), Subject portal (ViedocMe)), Viedoc 4 - Japan (Main portal (clinic/admin/designer), Subject portal (ViedocMe)), and Viedoc 4 - China (Main portal (clinic/admin/designer), Subject portal (ViedocMe)).