Our upstream provider has now confirmed the incident is resolved.
Posted May 17, 2021 - 13:22 AEST
Monitoring
Our upstream phone service provider has indicated they have partially restored connectivity. We have been monitoring this and our inbound phone line appears to be functioning normally again. We'll continue to monitor for further updates from the provider as the situation changes.
Posted May 17, 2021 - 11:42 AEST
Identified
The provider has identified the cause of their disruption, and we are awaiting their confirmation that their services are operational again.
Posted May 17, 2021 - 10:47 AEST
Investigating
Engineers are aware of and are monitoring a reported service disruption with an upstream provider that facilitates phone services for Servers Australia. Due to this upstream disruption, you may be unable to contact our team on our main contact numbers.
Support assistance is still available through the MySAU portal should you need assistance at this time. We'll provide further updates as we receive more information from the provider.
Posted May 17, 2021 - 09:55 AEST
This incident affected: Service Desk (Phone Support).