Inbound call failure & Inbound SMS/MMS failure towards multiple regions in US.
Incident
Report for Plivo
Resolved
This incident has been resolved.
Monitoring
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Investigating
Dear Valued Customer,
Our carrier partner is observing minor inbound call failures & inbound SMS/MMS failures towards US phone numbers. A small percentage of phone numbers may experience call and SMS/MMS failures.
Below are the affected areas :
Binghamton, NY
Manchester, NH
Burlington, VT
Springfield, IL
Pleasantville, NJ
Clarksburg, WV
Youngstown, OH
Evansville, IN
Marquette, MI.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#6712
Our carrier partner is observing minor inbound call failures & inbound SMS/MMS failures towards US phone numbers. A small percentage of phone numbers may experience call and SMS/MMS failures.
Below are the affected areas :
Binghamton, NY
Manchester, NH
Burlington, VT
Springfield, IL
Pleasantville, NJ
Clarksburg, WV
Youngstown, OH
Evansville, IN
Marquette, MI.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#6712
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).