An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Apr 20, 2022 - 14:42 EDT
Update
Our monitoring systems detected connectivity issues with Luminate Online preventing customers from accessing their solution. In addition, we have identified impact to Blackbaud Communication Services where some Raiser’s Edge and Blackbaud CRM customers may experience mail services and integration issues between these products and Luminate Online. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Apr 20, 2022 - 14:19 EDT
Update
Our monitoring systems detected connectivity issues with Luminate Online preventing customers from accessing their solution. In addition, we have identified impact to Blackbaud Communication Services where some Raiser’s Edge and Blackbaud CRM customers may experience mail services and integration issues between these products and Luminate Online. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Apr 20, 2022 - 13:44 EDT
Update
We are continuing to investigate this issue.
Posted Apr 20, 2022 - 13:26 EDT
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Apr 20, 2022 - 13:13 EDT
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Apr 20, 2022 - 13:03 EDT
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.