Azure - Central India (Pune): INC0084659
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0084659
Resolved
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 00:00 UTC May 18, 2023
Incident end time: 00:55 UTC May 18, 2023
Preliminary root cause: Certificate expiration on the load balancer.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 00:00 UTC May 18, 2023
Incident end time: 00:55 UTC May 18, 2023
Preliminary root cause: Certificate expiration on the load balancer.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 00:00 UTC May 18, 2023
Incident end time: 00:55 UTC May 18, 2023
Preliminary root cause: Certificate expiration on the load balancer.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 00:00 UTC May 18, 2023
Incident end time: 00:55 UTC May 18, 2023
Preliminary root cause: Certificate expiration on the load balancer.
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 00:00 UTC May 18, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 00:00 UTC May 18, 2023
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 00:00 UTC May 18, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 00:00 UTC May 18, 2023
This incident affected: Azure - Central India (Pune) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).