Our provider has notified us that the issues have been resolved on their end. Users should now be receiving SMS messages.
Posted Feb 26, 2021 - 11:33 EST
Update
We are continuing to monitor the situation. Another update will come in 30 minutes.
Posted Feb 26, 2021 - 11:21 EST
Update
We are continuing to monitor the situation. Another update will come in 30 minutes.
Posted Feb 26, 2021 - 10:48 EST
Update
We have identified that this is an issue with one of our providers, and are monitoring the situation. Another update will come in 30 minutes.
Posted Feb 26, 2021 - 10:13 EST
Identified
We’ve received reports of ecobee Two-Factor Authentication not working. Our team has identified the issue and are looking for a solution. Some people might be noticing they are not receiving an SMS code at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Posted Feb 26, 2021 - 09:37 EST
This incident affected: ecobee Public API and Mobile Services.