Intermittent issue in WebUI (US-West Coast)

Incident Report for Egnyte

Resolved

This incident has been resolved.

Posted May 05, 2021 - 04:57 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2021 - 04:41 UTC

Update

Some customers using SSO and TFA may still have some issues logging in. We’re working on it.

Posted May 05, 2021 - 03:50 UTC

Identified

The issue has been identified and we are implementing the fix.

Posted May 05, 2021 - 03:01 UTC

Update

We are continuing to investigate this issue.

Posted May 05, 2021 - 02:23 UTC

Investigating

We are experiencing an issue with our WebUI service in the US-West Coast region and are investigating the problem — we will provide you an update in next 30 minutes.

Posted May 05, 2021 - 02:10 UTC

This incident affected: Collaboration (Web UI, TFA).