The issue has been resolved. Calls are continuing to route as expected. Call recordings and call statuses are now up to date.
Posted Aug 11, 2023 - 09:56 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 10, 2023 - 22:37 EDT
Identified
The issue has been identified. Calls are now routing as expected. Some call recordings and call status' will be resolved once call maintenance is complete.
Posted Aug 10, 2023 - 21:47 EDT
Update
We have redirected all call handling to our backup data center. The majority of calls are routing correctly. A small number of LeadCenter agents may still be unable to receive calls, and our team continues to investigate this issue.
Posted Aug 10, 2023 - 21:03 EDT
Update
We are continuing to investigate this issue.
Posted Aug 10, 2023 - 20:40 EDT
Investigating
We’re aware that a portion of call are not routing and the team is investigating.
Posted Aug 10, 2023 - 20:33 EDT
This incident affected: Call Tracking (CallRail Web Application, Call Routing) and Lead Center (Softphone).