Dear Partner, Please be advised that the temporary issue partially affecting our transaction processing has been resolved and service is fully restored. Incident Start Date: 11:30 PM GMT+2 Incident End Date: 12:20 AM GMT+2
We have experienced a temporary network issue in one of our data centers. Please kindly note that further detailed investigation is in progress. We will update you once we have more details.
If you still observed any negative impact on transaction processing, please contact us through our email address Tech-Support@emerchantpay.com
Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team
Posted Dec 22, 2021 - 23:00 UTC
Investigating
Dear Partner,
Please be advised that we are experiencing an issue affecting the processing of a small percentage of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address Tech-Support@emerchantpay.com Please accept our apologies for any inconvenience caused. Kind regards, Technical Support Team
Posted Dec 22, 2021 - 22:25 UTC
This incident affected: PRODUCTION (Genesis - admin console (PRODUCTION), Genesis - merchant console (PRODUCTION), Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION)).