TSYS Processing Platform Issue

Incident Report for PayTrace

Resolved

This incident has been resolved. TSYS has corrected the issue and transactions are processing again like normal. Thank you for your patience during this issue.

Posted Oct 21, 2021 - 12:23 PDT

Identified

We have identified issues affecting the ability to process transactions on the TSYS Processing Platform. Our technology teams are working with TSYS to see when their network will be back up and fully running. TSYS has confirmed with our team that they are aware of the issue, and are actively working to restore the connection on their end. We will provide additional data when it becomes available.

Posted Oct 21, 2021 - 12:02 PDT

This incident affected: Processing Networks (TSYS (Vital)).