BigCommerce Merchants unable to create or modify rewards.

Incident Report for Smile.io

Resolved

A fix has been released, and BigCommerce merchants are once again able to create and modify rewards for their programs.

Posted Jun 10, 2021 - 17:00 EDT

Identified

The Smile team has identified the cause of the issue and is working on a fix.

Posted Jun 10, 2021 - 15:53 EDT

Investigating

We are investigating reports that BigCommerce merchants are unable to configure new rewards or modify existing rewards for their loyalty programs. Merchants using platforms other than BigCommerce are not affected.

Posted Jun 10, 2021 - 15:45 EDT

This incident affected: Smile Merchant Experience.