Instagram is experiencing issues, impacting the reception of new comments in Gorgias

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Mar 19, 2021 - 12:03 PDT

Monitoring

Instagram has resumed sending notifications about new comments. We are monitoring the results.

Posted Mar 19, 2021 - 11:50 PDT

Identified

It looks like Instagram is experiencing some issues and they are not sending notifications about new comments anymore.

Posted Mar 19, 2021 - 11:24 PDT

This incident affected: Helpdesk Integrations (Instagram comments).