Zipwhip Platform Degradation

Incident Report for Zipwhip Status | Gateway

Resolved

Our Operation Team has confirmed that this Incident is Resolved

All Messaging is fully functioning as expected.

Thank you for your patience during this Incident.

Posted Jun 05, 2023 - 16:00 PDT

Monitoring

Operations Engineers have reported ALL Messaging queues are now cleared.

We will be Monitoring this issue while we confirm stability. Messaging is currently real-time.

Thank you for your understanding.

Posted Jun 05, 2023 - 15:34 PDT

Identified

Operations Engineers have Identified the issue with multiple Messaging elements and are currently in the process of remediating the problem.

Message queues have improved in the last 15 minutes.

Thank you for your patience while we continue our investigations.

Posted Jun 05, 2023 - 15:27 PDT

Investigating

Zipwhip Operations is currently Investigating an issue with our Platform.

Customers may experience an issue sending and receiving ALL messages at this time

We will update this Incident when we have more information

Posted Jun 05, 2023 - 15:06 PDT

This incident affected: SMS (Inbound (MO), Outbound (MT), DLR), MMS (Inbound (MO), Outbound (MT), DLR), and External Connectivity (AT&T, Sprint (T-Mobile), T-Mobile, US Cellular, Verizon, Canadian Carriers, Tier 2 and 3 Carriers).