Redtail’s Email Hosting Services were impacted by a hardware issue at our data center. As a result of the hardware issue, a small number of our email servers were down which impacted the mailboxes on those servers and any traffic that would have proxied through the impacted servers.
As always, we at Redtail would like to extend to you our humble and sincere apology for any negative impact the outline issue(s) above had on you and your business. We understand how critical it is that we deliver maximum uptime to support your daily operations, and will increase our efforts to meet and exceed your availability expectations. Please rest assured that we will do everything we can to learn from this event and use it to strive for improvement across all of our services.