Users reporting issues with Redtail Hosted Email Services
Incident Report for Redtail Technology
Postmortem

Redtail’s Email Hosting Services were impacted by a hardware issue at our data center. As a result of the hardware issue, a small number of our email servers were down which impacted the mailboxes on those servers and any traffic that would have proxied through the impacted servers. 

As always, we at Redtail would like to extend to you our humble and sincere apology for any negative impact the outline issue(s) above had on you and your business. We understand how critical it is that we deliver maximum uptime to support your daily operations, and will increase our efforts to meet and exceed your availability expectations. Please rest assured that we will do everything we can to learn from this event and use it to strive for improvement across all of our services.

Posted Feb 26, 2021 - 09:08 PST

Resolved
Those pesky server gremlins' shenanigans have been thwarted. A fix to resolve the issue has been implemented and monitored. As always, we do sincerely apologize for any disruption to your daily operations that the issue may have caused. Thank you for your understanding and choosing to be a part of the Redtail community.
Posted Feb 24, 2021 - 18:32 PST
Update
Users should see any residual issues or mail delays clearing up. We are continuing to monitor things to ensure all things are functioning as expected.
Posted Feb 24, 2021 - 17:47 PST
Update
We are continuing monitor a some reports of sporadic SMTP issues impact some users. Our engineers are working to cast out those pesky gremlins. We thank you for your continued patience as we work on this issue for you.
Posted Feb 24, 2021 - 17:14 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 24, 2021 - 15:35 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 24, 2021 - 15:35 PST
Investigating
The server gremlins strike again....they must have eluded our labyrinth of traps. As a result, some users are reporting issues accessing their hosted mailboxes. We are working to resolve the issue. We have unleashed the highly trained tech hounds to sniff out those pesky gremlins.
Posted Feb 24, 2021 - 14:38 PST
This incident affected: Redtail Email.