Twilio is experiencing disruptions with SMS and call recordings
Incident Report for Kustomer
Resolved
The issues with Twilio's SMS and call recordings have been resolved. If you have additional questions, please reach out to our Support team here: https://kustomer.kustomer.help/contact/contact-support-Bk17VI8aU.
Posted Nov 11, 2020 - 21:29 EST
Investigating
Twilio is currently reporting SMS delivery and call recording failures with their system. We have been made aware and are actively monitoring the situation. As a result, there may be delays in sending/receiving messages as well as listening to call recordings.

For more information, please refer to https://status.twilio.com/.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Posted Nov 11, 2020 - 17:22 EST
This incident affected: Prod1 (US) (Channel - SMS).
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