[INC-673] Johannesburg, South Africa (JNB) Data Center Issue
Incident
Report for Imperva
Resolved
Service for the JNB PoP has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.
Monitoring
A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Identified
We have identified the source of the service degradation affecting the JNB PoP and we are working on remedial actions to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.
Investigating
We have discovered a service degradation that is affecting the Johannesburg, South Africa (JNB) PoP, which may result in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.
This incident affected: EMEA PoPs (Johannesburg, South Africa (JNB)).