Issues answering interactions placing outbound calls in Sharpen Q

Incident Report for Sharpen

Resolved

Issue has confirmed to be fully resolved.

Posted Sep 29, 2022 - 16:01 UTC

Monitoring

Agents working within Sharpen Q have likely been experiencing issues with loading interactions when answered or placing outbound calls, SMS messages or emails. We are actively monitoring after this behavior was found and corrected. If you continue to experience issues please reach out to the SharpenCare team via the service portal or by opening a case via email to support@sharpencx.com.

Posted Sep 29, 2022 - 15:18 UTC

This incident affected: Isolation Zone 1 (Sharpen Q, Dashboards, Insights).