After a period of monitoring, this issue is now resolved. Meltwater Mobile app alerts continue to send as expected.
We apologize for any inconvenience caused and thank you for your patience.
Posted Apr 06, 2021 - 13:18 UTC
Monitoring
Our Engineering team has resolved the issue with our third-party provider and Meltwater Mobile alerts are now functioning as intended. What's New, Events, and Tag mobile notifications have been re-enabled. We will continue to monitor the status of the application and provide further updates accordingly.
We apologize for any inconvenience caused and thank you for your patience.
Posted Apr 05, 2021 - 19:19 UTC
Update
Our Engineering team continues to work with our third-party provider to fix repeated alerts via the Meltwater Mobile app. What's New, Events, and Tag mobile notifications are still temporarily disabled while Engineering works on this issue.
We apologize for any inconvenience caused and thank you for your patience.
Posted Apr 02, 2021 - 19:36 UTC
Update
Engineering is reviewing the cause of duplicated alerts with our third-party provider. At this time Instant Notifications are working as expected. However, What's New, Events and Tag mobile notifications are temporarily disabled while Engineering investigates further.
We apologize for any inconvenience caused and thank you for your patience.
Posted Apr 01, 2021 - 20:37 UTC
Update
Our Engineering team continues to investigate the cause of some repeated alerts via the Meltwater Mobile app. What’s New, Events and Tag mobile notifications have been temporarily disabled while Engineering investigates. We will continue to provide updates accordingly.
We apologize for any inconvenience caused and thank you for your patience.
Posted Apr 01, 2021 - 17:03 UTC
Investigating
Some Mobile users may receive many "What's New" alerts from the Meltwater Mobile App. We are actively working with our Engineering team to correct the issue and will provide updates accordingly.
We apologize for any inconvenience caused and thank you for your patience.