We are currently experiencing issues with Production Orgs in Ap-Northeast & CA-Central1

To learn how to locate your region, please read this Support knowledge base article.

Incident Report for SailPoint

Resolved

Both AP-Northeast-1 and CA- Central-1 are now back up to fully operational status.

Posted May 23, 2023 - 07:08 UTC

Identified

An issue has been identified with a backend update which ran overnight which is affecting the AP_northeast1 & Ca-central Regions.
We are at present working to resolve and revert.

Posted May 23, 2023 - 05:41 UTC

This incident affected: Provisioning (Canada ca-central-1, Tokyo ap-northeast-1), Access Request (Canada ca-central-1, Tokyo ap-northeast-1), Password Management (Canada ca-central-1, Tokyo ap-northeast-1), Access Certification (Canada ca-central-1, Tokyo ap-northeast-1), and Aggregation (Canada ca-central-1, Tokyo ap-northeast-1).