Major outage on DeepL Free

Incident Report for DeepL

Postmortem

Due to a network configuration change, document translation was not working on DeepL Free from 6:50 UTC to 7:19 UTC. We are conducting an internal review to determine how to prevent such configuration changes in the future.

Posted 18 days ago. Apr 16, 2025 - 07:58 UTC

Resolved

This incident has been resolved.
Posted 24 days ago. Apr 10, 2025 - 07:21 UTC

Monitoring

Document translation is working again, we are monitoring the situation.
Posted 24 days ago. Apr 10, 2025 - 07:19 UTC

Identified

We've identified the issue and rolled back a change.
Posted 24 days ago. Apr 10, 2025 - 07:14 UTC

Investigating

We are investigating this issue.

Affected Services: Document Translations
Affected Clients: Website
Posted 24 days ago. Apr 10, 2025 - 07:09 UTC
This incident affected: DeepL Free.