This incident has been resolved. All Payments Operational.
Posted Feb 27, 2021 - 17:00 EST
Update
All Payments Operational. Our team will still be monitoring the situation but at the moment no issues reported. Thank you for your patience in this matter.
Posted Feb 27, 2021 - 15:24 EST
Update
This issue has been addressed and new payments should now be appearing. Existing payments should complete surfacing over time (likely within the next 3 hours). It may help to refresh or clear the browser's cache.
Posted Feb 27, 2021 - 12:22 EST
Monitoring
This issue started last night at 11:30pm EST and has affected any payments since. Our team has identified the cause and is currently awaiting the proper fix. Please be advised that once this issue is fixed, these payments will properly appear on the Reservation and Order Slideouts and within the Search Payments portion of SevenRooms. For the time being however, you will not be able to view or refund these payments. We will provide an update at 5pm EST or as updates come through.
Posted Feb 27, 2021 - 09:03 EST
This incident affected: Payment Providers (CyberSource, FreedomPay, Network International, Stripe).