Fuze Incident - Issue with Nice InContact
Incident Report for Fuze
Resolved
This incident has been resolved.
Posted Aug 30, 2022 - 16:46 EDT
Monitoring
We have identified the issue with InContact and a workaround is available. Please reach out to support to have it applied if users are still experiencing issues.
Posted Aug 30, 2022 - 14:47 EDT
Identified
InContact customers in EMEA may be experiencing one way audio on calls. We are working with InContact to direct traffic to a different datacenter in order to restore services to normal.

Thank you for your patience while we work to get this issue resolved.
Posted Aug 30, 2022 - 11:39 EDT
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