Credit Card Entry / Update Degraded Service

Incident Report for JumpCloud

Resolved

This incident has been resolved.

Posted Dec 15, 2022 - 15:54 MST

Monitoring

Due to a 3rd party issue with our credit card vendor, the ability to update or enter credit card information may timeout or not work properly. We are monitoring the situation and will update this when the vendor has their issue resolved. The status for their incident can be monitored at https://status.transactiongateway.com/

Posted Dec 15, 2022 - 12:40 MST

This incident affected: Payment and Billing.