Our data supplier has solved their issue. We have restored the feature and the system is operational again. We apologize for the inconvenience caused. We will be conducting an investigation to ensure similar issues do not happen in the future.
Posted Dec 21, 2021 - 07:54 UTC
Identified
We have confirmed the issue is indeed due to an outage in our data suppliers. This failure affects police record verification for customers who subscribe to this feature. We have temporarily disabled this feature until our partner service comes back to normal.
We will provide an update at 8:30 UTC or earlier if the situation changes.
Posted Dec 21, 2021 - 03:38 UTC
Investigating
We're currently experiencing elevated error rates impacting Document Verification, affecting a few of our clients.
The errors seem related to an outage in one of our data suppliers.
We will provide an update at 3:30 UTC.
Posted Dec 21, 2021 - 03:09 UTC
This incident affected: Europe (onfido.com) (Document Verification).