Thinkific is experiencing issues with certain admin pages
Incident Report for Thinkific
Resolved
The issue impacting specific pages in the admin dashboard for our course creators has been identified. Our engineers have implemented a fix and everything is now back to normal. Sorry for any inconvenience caused, and thanks for your patience!
Posted Nov 26, 2020 - 08:31 PST
Update
The updated list of impacted pages in the admin dashboard are:
- Editing a video
- The affiliate tab in a user profile
- Theme editor
- Sign in/Sign up section in the Settings menu (under Orders & Accounts)
Posted Nov 26, 2020 - 08:16 PST
Update
The issue has been isolated to only specific pages in the admin dashboard for our course creators. This includes the following pages:
- Editing a video
- The affiliate tab in a user profile
- Theme editor

There is no impact to student-facing pages or the ability to purchase a course or take a course.
Posted Nov 26, 2020 - 07:59 PST
Investigating
Certain pages within the Admin Dashboard are returning a blank page.
This includes the Theme code editor and when editing a video in the Video Library.
Our internal dev teams are currently engaged and investigating the cause of the incident to resolve.
Posted Nov 26, 2020 - 05:00 PST
This incident affected: Thinkific Application.