Premium Business Email (PBE) delivery failures
Incident
Report for Liquid Web - Services
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Monitoring
The root issue affecting Premium Business Email (PBE) delivery, stemming from vendor IP addresses being blacklisted has been addressed. We are now in a monitoring phase to ensure ongoing stability.
While email delivery has largely normalized, some users may still experience residual issues such as bouncebacks or delays.
If so, we recommend attempting to resend the message after some time, as the system may route it through a different IP.
Should problems persist, please contact our support team so we can escalate the case directly with our vendor.
We continue to work closely with our email vendor to enhance the security and reliability of the service going forward.
Thank you for your patience as we worked through this issue.
While email delivery has largely normalized, some users may still experience residual issues such as bouncebacks or delays.
If so, we recommend attempting to resend the message after some time, as the system may route it through a different IP.
Should problems persist, please contact our support team so we can escalate the case directly with our vendor.
We continue to work closely with our email vendor to enhance the security and reliability of the service going forward.
Thank you for your patience as we worked through this issue.
Update
The problem with blacklisting Premium Business Email (PBE) vendor IP addresses has not been fully resolved yet. As a workaround, customers are advised to try resending their emails after some time. The system may utilize random IP addresses, which could result in successful email delivery.
We are maintaining close communication with the vendor and are committed to facilitating a quicker resolution.
We appreciate your patience and will provide updates as soon as more information becomes available.
If you have any questions or concerns, please get in touch with a member of our support team via live chat or by ticket (support@liquidweb.com).
We are maintaining close communication with the vendor and are committed to facilitating a quicker resolution.
We appreciate your patience and will provide updates as soon as more information becomes available.
If you have any questions or concerns, please get in touch with a member of our support team via live chat or by ticket (support@liquidweb.com).
Update
Our Premium Business Email (PBE) vendor continues working with various email providers and RBLs to delist the impacted IP addresses currently causing email delivery issues.
We remain close to the vendor and are actively following up to support a faster resolution.
We appreciate your patience and will provide further updates as soon as new information becomes available.
If you have any questions or concerns, please get in touch with a member of our support team via live chat or by ticket (support@liquidweb.com).
We remain close to the vendor and are actively following up to support a faster resolution.
We appreciate your patience and will provide further updates as soon as new information becomes available.
If you have any questions or concerns, please get in touch with a member of our support team via live chat or by ticket (support@liquidweb.com).
Identified
Our Premium Business Email (PBE) vendor is currently facing issues where some of the IP addresses have been blocked by Spamcop ATT, Hotmail, MSN and Microsoft. We are in talks with our vendor and they are actively addressing the situation and working towards a resolution.
As a workaround, customers may try again after some time. The system may use random IP addresses, so it is not guaranteed that the same IP will be used to send emails again.
Further updates will be provided as soon as more information becomes available.
If you have any questions or concerns, please contact a member of our support team via live-chat, or by ticket (support@liquidweb.com).
As a workaround, customers may try again after some time. The system may use random IP addresses, so it is not guaranteed that the same IP will be used to send emails again.
Further updates will be provided as soon as more information becomes available.
If you have any questions or concerns, please contact a member of our support team via live-chat, or by ticket (support@liquidweb.com).
This incident affects: Business Email.