This issue has been resolved and users should not experience additional errors or delays. The Smart Predictions feature will remain disabled for now while our team determines the best method to re-enable without impacting future performance.
Posted Feb 18, 2021 - 15:30 EST
Identified
We've identified the issue and have temporarily paused Smart Predictions to prevent additional errors. It's possible that intermittent delays could be seen with incidents while we work to resolve this.
Posted Feb 18, 2021 - 11:06 EST
Investigating
We are currently investigating reports of intermittent errors within the application.
Posted Feb 18, 2021 - 10:46 EST
This incident affected: SolarWinds Service Desk [USA] (Application (North America)).