Users unable to log in and access platform

Incident Report for Wyng

Resolved

This incident has been resolved.

Posted May 11, 2021 - 18:13 EDT

Update

Login and all platform functions have recovered and are operating normally. We are continuing to investigate root cause. We will provide any further updates in this same incident report.

Posted May 11, 2021 - 17:24 EDT

Monitoring

Login and other affected services are recovering. Users may continue to have intermittent issues. We are still isolating root cause.

Posted May 11, 2021 - 17:01 EDT

Update

We are continuing to investigate this issue.

Posted May 11, 2021 - 16:54 EDT

Update

We are continuing to investigate this issue.

Posted May 11, 2021 - 16:40 EDT

Update

We are continuing to investigate this issue.

Posted May 11, 2021 - 15:34 EDT

Investigating

Platform login and dashboard are currently down. Published campaigns are operating normally.

Posted May 11, 2021 - 15:33 EDT

This incident affected: Platform (Login, Metrics, Experience Management, Content Management, Profiles Management).