Intermittent connectivity issues

Incident Report for Frame.io

Resolved

This incident is now resolved! If you’re still experiencing anything out of the ordinary hard refresh your browser.

Posted Apr 26, 2021 - 18:12 EDT

Update

We are continuing to work with our DNS provider on a fix for this issue.

Posted Apr 26, 2021 - 16:34 EDT

Identified

Our Engineers have determined the root cause is an issue with our underlying DNS provider. As of right now we have no ETA on a fix but we will update here when we know more.

Posted Apr 26, 2021 - 16:17 EDT

Investigating

We are currently experiencing intermittent connectivity issues. Our team is working to identify the root cause and implement a fix.

Posted Apr 26, 2021 - 15:47 EDT

This incident affected: Applications (Web App (app.frame.io)), API Services (Email Notifications), and Support Pages.