Inbound/Outbound Call Failures in Sharpen Q (IZ0)

Incident Report for Sharpen

Resolved

This incident has been resolved.

Posted 2 years ago. Jul 27, 2023 - 17:19 UTC

Monitoring

We have identified the root cause impacting Sharpen Q call operations and have restored service as of 12:38 PM Eastern. If users are still experiencing issues placing or receiving calls in Sharpen Q, please have them log out and back in. If issues continue to persist, please reach out to Sharpen Customer Care.

Posted 2 years ago. Jul 27, 2023 - 16:49 UTC

Investigating

We are aware of a potential service disruption that is impcating the ability to process calls in Sharpen Q. We have all necessary resources engaged to restore service. Additional details will be provided soon.

Posted 2 years ago. Jul 27, 2023 - 16:37 UTC

This incident affected: Isolation Zone 0 (Sharpen Q, Inbound Voice, Outbound Voice).