The implemented fix has continued to work as expected. The affected toll free phone lines now fully operational. We will continue to monitor performance. Thank you for your patience.
Posted Mar 08, 2022 - 11:49 CST
Monitoring
We are seeing improved functionality with the ALVS toll free Support line. We will continue to monitor to ensure performance remains stable.
Posted Mar 08, 2022 - 11:16 CST
Update
We are seeing improved functionality with the Apex toll free Support line and are monitoring the vendor’s progress towards full resolution.
Posted Mar 08, 2022 - 10:17 CST
Identified
The vendor has identified the issue and is working on a fix.
Posted Mar 08, 2022 - 10:11 CST
Investigating
We are currently experiencing an issue with our ALVS toll free phone numbers. We have contacted our telephony vendor and are working toward a resolution as quickly as possible.
Customers can use the direct line alternatives or the Edmentum main Support line.