We have successfully resolved this issue at this time, with both the Hosted West and now Hosted East backlogs cleared. Task processing continues as new Tasks are made, and no backlog of processes.
We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this. If you continue to experience any issues, please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community.
Posted May 12, 2021 - 13:46 PDT
Update
The Hosted East Tasks continue to process, and the backlog of queued Task processes are nearly caught up. We appreciate your patience while we work to monitor and correct the issues you are experiencing. Please continue to check this status page for ongoing updates.
Posted May 12, 2021 - 13:33 PDT
Update
The Hosted East Task continue to process and the backlog is continuing to trend down. We appreciate your patience while we work to monitor and correct the issues you are experiencing. Please continue to check this status page for ongoing updates.
Posted May 12, 2021 - 12:34 PDT
Update
We are continuing to monitor the Hosted East Task processing and backlog, tasks are processing and backlog is continuing to trend down. We appreciate your patience while we work to correct the issues you are experiencing. Please continue to check this status page for ongoing updates.
Posted May 12, 2021 - 11:33 PDT
Update
For eSchoolPlus SIS Hosted East, we are continuing to monitor the processes with the backlog continuing to trend down. We are seeing no errors, and new Task processes will be processed. We appreciate your patience while we work to correct the issues you are experiencing. Please continue to check this status page for ongoing updates.
Posted May 12, 2021 - 10:23 PDT
Update
For eSchoolPlus SIS Hosted East, we are seeing a substantial reduction in Task process backlog. We are continuing to monitor the processes. We appreciate your patience while we work to correct the issues you are experiencing. Please continue to check this status page for ongoing updates.
Posted May 12, 2021 - 09:17 PDT
Monitoring
We are continuing to monitor the Hosted East Task processing and backlog, tasks are processing and backlog is continuing to trend down. We appreciate your patience while we work to correct the issues you are experiencing. Please continue to check this status page for ongoing updates.
Posted May 12, 2021 - 08:11 PDT
Update
The Tasks for Hosted East are processing again, with a positive trend. We are actively monitoring to ensure they continue, as the backlog gets processed. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community.
Posted May 12, 2021 - 07:15 PDT
Investigating
We are aware of a new service disruption with eSchoolPlus 21.4 Hosted East clients Impacting Tasks from running, and Task process backlog had not caught up yet. Hosted West Task backlog has been caught up. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Posted May 12, 2021 - 06:38 PDT
Update
We are monitoring, and Tasks continue complete. However, there is still a backlog that will impact time of completion. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community.
Posted May 11, 2021 - 12:39 PDT
Monitoring
At this time, we have resolved this issue and the Tasks are processing again. Tasks will complete, however there is a backlog that will impact time of completion. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community.
Posted May 11, 2021 - 09:55 PDT
Update
We are continuing to investigate this issue.
Posted May 11, 2021 - 09:48 PDT
Update
We are aware of a partial service disruption with eSchoolPlus 21.4 Hosted clients Impacting Tasks from running. We continue to to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue
Posted May 11, 2021 - 08:19 PDT
Investigating
We are aware of a partial service disruption with eSchoolPlus 21.4 Hosted clients Impacting Tasks from running. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Posted May 11, 2021 - 07:08 PDT
This incident affected: PowerSchool eSchoolPlus SIS.