Our third-party service provider has reported that the majority of their resources affected by the earlier degradation are in full recovery. Since approximately 6:00AM PST, we have observed error rates and site latency return to normal levels on the Upstart platform.
Posted Dec 22, 2021 - 19:33 UTC
Monitoring
The Upstart platform started experiencing issues related to service degradation with an (upstream) third-party service provider at approximately 4:10AM PT. Our third-party service provider identified the issue and began implementing remediation. By approximately 6:00AM PT, error rates on the Upstart platform were decreasing back to normal levels. We are continuing to monitor the recovery of our third-party provider, and will provide updates as our service provider works to fully resolve the issue.
Posted Dec 22, 2021 - 15:47 UTC
Investigating
The Upstart product is currently experiencing issues. We are actively investigating and working to mitigate this issue.