Connectivity Issues

Incident Report for PayTrace

Resolved

The connectivity issues that were affecting the ability to utilize certain features on the PayTrace site as well as process payments for users have been resolved. Thank you for your patience as we worked through this issue.

Posted Apr 28, 2021 - 06:46 PDT

Investigating

We are currently investigating connectivity issues that are affecting the ability to utilize certain features on the PayTrace site as well as process payments for users. Our tech team is working diligently to identify and resolve the issue and will update our status page, status.paytrace.com, with any updates.

Posted Apr 28, 2021 - 06:29 PDT

This incident affected: Transactional Processing (Traditional, EMV) and JSON API, Virtual Terminal, Traditional API & Secure Checkout, Reports - Billing | Invoicing.