(Sonian View Archive: NEST1-VIEW-US) Customers Reporting some emails are not appearing in search results.
Incident
Report for Barracuda Networks
Resolved
We are pleased to announce that we have resolved this issue. There are no further emails needing to be processed as a result of this issue, and all emails are being processed as normal.
We cannot thank you enough for your continued support and patience while we worked to resolve this issue.
We cannot thank you enough for your continued support and patience while we worked to resolve this issue.
Update
We continue to move quickly through the backlog and have made great progress in processing your emails.
At this time, all but one (1) of our direct customers and partners in NEST1-VIEW-US have had all of their emails processed. We encourage you to contact our amazing support team and they can quickly confirm whether we're still processing your emails.
Support email: archivetechsupport@barracuda.com
It will continue to take us another 2-3 days to process the remaining emails.
At this time, all but one (1) of our direct customers and partners in NEST1-VIEW-US have had all of their emails processed. We encourage you to contact our amazing support team and they can quickly confirm whether we're still processing your emails.
Support email: archivetechsupport@barracuda.com
It will continue to take us another 2-3 days to process the remaining emails.
Update
We are making very good progress towards completely processing all emails from the backlog. We'll keep monitoring progress and providing updates as we have them.
Update
We are continuing to see steady processing of emails. While we don't have an exact timing available for when all emails will be done processing, we believe at this time that it may be nearer to Monday 1/29/2024. We will continue to provide updates and details as we have them.
Monitoring
We have deployed a new fix and have verified that emails are currently being processed in NEST1-VIEW-US. We have added substantial resources to assist in processing the backlog and may continue to add more as necessary.
We have also made the decision that the fastest path to getting all emails processed will be to let it run in the forward processing queue. The benefits to this are that we will clear the backlog faster and get back to normal sooner. It does however mean that we will not process emails in order; newer emails may show up in your archives after older emails, and vice versa.
We will be closely monitoring the progress over the course of the weekend, and we hope to get a better idea of how long it will take us to finish processing the backlog.
We cannot thank you, our partners and customers enough for your support and continued patience during this time. We will continue to provide updates as we have them. Please have a great weekend - and stay warm out there.
We have also made the decision that the fastest path to getting all emails processed will be to let it run in the forward processing queue. The benefits to this are that we will clear the backlog faster and get back to normal sooner. It does however mean that we will not process emails in order; newer emails may show up in your archives after older emails, and vice versa.
We will be closely monitoring the progress over the course of the weekend, and we hope to get a better idea of how long it will take us to finish processing the backlog.
We cannot thank you, our partners and customers enough for your support and continued patience during this time. We will continue to provide updates as we have them. Please have a great weekend - and stay warm out there.
Update
Please accept our apologies for the delays in resolving this issue. We deployed a fix on the evening of 17th, and while monitoring, we observed that this did not resolve the issue as we anticipated. We are currently addressing this and will be deploying additional changes as quickly as we can. We will update you again as soon as we have more information to provide.
Please know that we are still receiving all emails. Once we have a resolution in place, our email processing will start to run as normal. Be aware that it will take a period of time to process through the backlog of emails. We will have more details to provide once we start processing the backlogs.
Please know that we are still receiving all emails. Once we have a resolution in place, our email processing will start to run as normal. Be aware that it will take a period of time to process through the backlog of emails. We will have more details to provide once we start processing the backlogs.
Update
Our development team has completed all necessary testing and has begun to push out a fix into NEST1-VIEW-US. We anticipate that some emails will continue to have delays in processing. We will continue to track progress and provide additional updates as we have them. We truly appreciate your understanding during this time, and we will continue to remain focused on ensuring that we fully resolve this issue as quickly as we can.
Update
Thank you again for your patience. We have a resolution going in-place. Our team is currently working diligently to have this tested and deployed today. We will continue to provide updates as we have them.
Update
We continue to work to resolve this issue.
Identified
We have identified the issue and are working on a resolution. We will provide additional updates as we have them. We thank you for your continued patience while we work to resolve this issue.
Investigating
We are currently investigating reports of some emails not appearing in search results for Customers on NEST1-VIEW-US.
This issue is not affecting the Barracuda Cloud Archiving Service, nor is it impacting any Sonian View Archive Customers who are outside of the NEST1-VIEW-US region.
This issue is not affecting the Barracuda Cloud Archiving Service, nor is it impacting any Sonian View Archive Customers who are outside of the NEST1-VIEW-US region.
This incident affected: View - Cloud Email Archive (US | nest1-view-us | viewarchive.com).