SAML Login issues
Incident Report for SolarWinds Service Desk
Resolved
The SAML login issue has been resolved.
Posted Nov 16, 2020 - 11:48 EST
Identified
The issue has been identified and we are working on a fix for logging in via SAML. Users can bypass SSO and login directly to the application without issue.
Posted Nov 16, 2020 - 10:14 EST
Investigating
We're currently investigating intermittent reports of users unable to login via SAML.
Posted Nov 16, 2020 - 09:48 EST
This incident affected: SolarWinds Service Desk [USA] (Application (North America)) and SolarWinds Service Desk [EMEA] (Application (EMEA)).