Twilio has restored service, and we are no longer observing any issues.
Posted Feb 17, 2023 - 17:23 EST
Update
Twilio has advised they are seeing improved functionality, with further updates incoming once full functionality has been restored. We will provide those updates as soon as we receive them. You can also monitor the incident directly on their Status page: https://status.twilio.com/incidents/zvn36fs3npth#
Posted Feb 17, 2023 - 16:21 EST
Update
Our telephony vendor continues to work on restoring functionality. We will continue to monitor and provide updates. You can find specific details on the incident here on their Status page: https://status.twilio.com/incidents/zvn36fs3npth#
Posted Feb 17, 2023 - 14:45 EST
Update
Our telephony vendor is still working to restore functionality. We are following the outage closely to provide you with updates. You can find specific details on the incident here on their Status page: https://status.twilio.com/incidents/zvn36fs3npth#
Posted Feb 17, 2023 - 13:39 EST
Update
Our telephony vendor (Twilio) continues working on resolving the root cause of the outage in their services. We have been working on our own mitigations to restore functionality to clients where possible. You can follow this event directly at Twilio's status page here: https://status.twilio.com/incidents/zvn36fs3npth#
Posted Feb 17, 2023 - 12:30 EST
Update
Our telephony vendor is having an outage across many of their services. They have identified the degraded service and are actively working to mitigate it.
Our telephony vendor is having an outage across many of their services. We are monitoring and actively investigating mitigation options to restore functionality.