The older CDM_TLM and CDM_CLB events are now processed and regular processing is scheduled. No data is expected to be missing from this time.
Posted Oct 07, 2022 - 09:37 EDT
Identified
New Collab telemetry events are now coming to CDM_TLM.
CDM_CLB events are still being processed.
Posted Oct 07, 2022 - 08:45 EDT
Update
As we continue to work towards a fix, it has been discovered that Collab telemetry events are now impacted. No new Collaborate telemetry events in CDM_TLM are visible.
Posted Oct 06, 2022 - 14:15 EDT
Update
We are continuing to investigate this issue.
Posted Oct 06, 2022 - 10:10 EDT
Investigating
As of 2PM EST on October 5th, Blackboard Data clients in the US-EAST AWS region have not been receiving new data in the CDM_CLB (Collaborate) submodel. Note that telemetry in CDM_TLM.COLLAB_EVENTS is not affected. We are currently investigating this issue with Class.
Posted Oct 06, 2022 - 06:32 EDT
This incident affected: Global (Blackboard Data - data.blackboard.com).