Unable to print badges after update to Visitors Kiosk Version 3.11.3

Incident Report for Envoy

Resolved

This issue has been resolved

Posted Jun 23, 2022 - 13:43 PDT

Monitoring

Our Engineering team has identified the root issue within Kiosk v3.11.3 impacting the ability to print badges and is in the process of reverting the update into the App Store. Customers will be notified once the new version is available to download; the estimated time to availability is approximately 24 hours.

Posted Jun 23, 2022 - 09:43 PDT

Investigating

We are aware of an issue where customers are not able to print badges after updating to Visitors Kiosk Version 3.11.3

This is under investigation

Posted Jun 23, 2022 - 07:23 PDT

This incident affected: Visitor registration.