A fix has been implemented and we are monitoring the results.
Posted Jun 10, 2021 - 17:28 CEST
Update
All delays are resolved, and all candidate updates in Monitor are processed. If you are still experiencing delays, please contact Service Desk.
A fix for the sourse of the incident is expected to be deplyed by June 10th, 23:59 CEST.
Posted Jun 10, 2021 - 17:21 CEST
Identified
We have identified the source of the incident, and we are continuing the efforts to resolve the issue as soon as possible. We do not have an estimate of when a fix can be expected yet but we will post a new update as soon as we know more.
Clarification on impact: All candidate actions in Monitor are affected, except for message sending. Any action taken on a candidate will be successful and applied to the candidate, but the updated values will not show in Monitor until the incident is resolved.
Posted Jun 10, 2021 - 16:30 CEST
Investigating
This incident is being worked on with the highest priority. We will as soon as possible post information about expected resolution time.
The impact of the incident currently includes:
- Candidates that have submitted during this incident are not updated to the Submitted status in Monitor. These candidates have submitted, and the status will be updated to Submitted once the incident is resolved. ---- Candidate submissions are not compromised, and will be available to planners/graders/teachers once the incident is resolved. ---- When the test settings allow it - the candidates will be able to access their submission in their archive even if the status in Monitor is not updated.
- All candidate actions in Monitor are affected. This includes adding extra time and open for resubmission. ---- Extra time and resubmission will be available for the candidates, but the extra time will not show as expected in Monitor until the incident is resolved.
- Delay when adding candidates to tests (including from external systems like FS). The added candidates do not show up in the candidate list. ---- Candidates will be updated once the incident is resolved.