Central 1 Status

All Systems Operational

Central 1 Services Operational

Payment Services Operational

Treasury Services Operational

Digital Banking Services Operational

Incident Alerting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHG145604 – Central 1 Interac e-Transfer maintenance this weekend May 12, 2024 01:00-03:00 PDT

Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, May 12 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on May 06, 2024 - 13:48 PDT

CHG145917 - Digital Banking Core Release 717 May 15, 2024 01:00-01:30 PDT

Please be advised that Digital Banking Direct Core Production Release 717 has been scheduled for Wednesday May 15, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on May 07, 2024 - 07:26 PDT

CHG145141 - MDB and Forge Commercial Release 500 May 22, 2024 01:00-01:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 2024 - 16:39 PDT

Scheduled - Please be advised that MDB and Forge Commercial Production Release 500 has been scheduled for Wednesday, May 22, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 26, 2024 - 16:37 PDT

Past Incidents

May 7, 2024

INC179788 – RESOLVED - Settlement and Reporting of Some CRA Payments from May 5

Resolved - These items have been settled to your Central 1 account and items were reported in the files/reports delivered this morning.
May 7, 09:08 PDT

Monitoring - CRA transactions remitted on Sunday, May 5, between midnight and 10:30 am PT (3 am and 1:30 pm ET) were not included in your Bill Payment settlement reports/files delivered this morning or settled to your Central 1 accounts. The transactions were sent to the CRA successfully.

These CRA transactions will be settled to your account tomorrow and included in tomorrow’s bill payment settlement reports/files.

We apologize for any inconvenience caused by this incident.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
May 6, 12:15 PDT

May 6, 2024

May 5, 2024

INC179661 - Digital and Payment disruption

Resolved - Central 1 has successfully recovered all services that were impacted from today’s incident by completing an internal network change, which fully restored traffic between our Forge and OAuth systems.

The initial outage has been linked to maintenance of our Storage Area Network (SAN). The change was expected to be non-service disrupting and a full postmortem will be completed in the coming days to ensure we can improve our change management communications as well as mitigate impacts of these types of changes in the future. Central 1 will finish this change this evening with an onsite subject matter specialist to mitigate any further risk of unintended consequences. The remaining maintenance activities will be initiated at 11 pm PT and are expected to be completed within the hour. The remaining maintenance is on the standby SAN, which is not currently supporting production traffic, which greatly reduces any risk of further impact. IF we did not proceed this evening, it would reduce our high availability standby state with the SAN.

Impacts today starting today at 1:04 p.m. PT (4:04 p.m. ET):

e-Transfers recovered at 1:25 p.m. PT (4:25 p.m. ET)
Deposit Anywhere recovered at 1:25 p.m. PT (4:25 p.m. ET)
Bill Payments services recovered at 4:10 p.m. PT (7:10 p.m. ET)
Digital banking login partially recovered at 2:46 p.m. PT (5:46 p.m. ET)
Digital banking full recovery at 6:10 p.m. PT (9:10 p.m. ET)

We understand the significance of identifying the root cause of these issues to prevent any recurrence in the future. To that end, our team will be conducting a thorough investigation into the matter to perform a comprehensive root cause analysis in the coming days and will distribute the report upon completion.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 5, 19:15 PDT

Update - Central 1 teams are engaged and triaging. All Payment Services except Deposit Anywhere have recovered. Digital Banking Services may still be intermittent. Biometric login via Mobile App may be affected as well, manual login is intermittent. All other services within Online Banking are available.

Incident began at 1:04 P.M. PT / 4:04 P.M. ET.

We will provide an update by 7:00 p.m. PT / 10:00 p.m. ET.
May 5, 18:07 PDT

Update - Central 1 teams are engaged and triaging. All Payment Services except Deposit Anywhere have recovered. Digital Banking Services may still be intermittent. Biometric login via Mobile App was unaffected, however manual login is intermittent. All other services within Online Banking are available.

Incident began at 1:04 P.M. PT / 4:04 P.M. ET.

We will provide an update by 5:45 p.m. PT / 8:45 p.m. ET.
May 5, 16:51 PDT

Update - Central 1 teams are engaged and triaging. Most Payments services have recovered however Digital Services may still be intermittent.

Incident began at 1:04 P.M. PT / 4:04 P.M. ET.

We will provide an update by 4:45 p.m. PT / 7:45 p.m. ET.
May 5, 15:46 PDT

Update - Central 1 teams are engaged and triaging. Some Payments services have recovered however Digital may be intermittent or down.

Incident began at 1:04 P.M. PT / 4:04 P.M. ET.

We will provide an update by 3:30 p.m. PT / 6:30 p.m. ET.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 5, 14:37 PDT

Investigating - Central 1 is currently investigating an incident with both Payments and Digital Services. Members and clients may not be able to access these services at the moment. Technical teams are engaged and troubleshooting. We will provide an update by 2:30 p.m. PT / 5:30 p.m. ET.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 5, 13:38 PDT

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

CHG143514 - Digital Banking Core Release 716

Completed - The scheduled maintenance has been completed.
May 1, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 01:00 PDT

Scheduled - Please be advised that Digital Banking Direct Core Production Release 716 has been scheduled for Wednesday May 1, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 26, 12:43 PDT

Apr 30, 2024

INC179390 - Collabria Card Service Degradation

Resolved - Collabria was able to correct the issue around 12 p.m. PT / 3 p.m. ET. Members should once again be able to see their Collabria Cards through Online Banking.
Apr 30, 16:57 PDT

Investigating - Central 1 has discovered that our Collabria connections are experiencing a service disruption and have initiated an immediate investigation with Collabria Support.

During this time members will be unable to access their Collabria Card information or SSO to Collabria through Online banking.

Updated information will be provided as available.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 30, 11:47 PDT

Apr 29, 2024

INC179335 - RESOLVED - RBC EDI Issue

Resolved - Payments Canada has advised that RBC has now successfully sent and received all EDI files for today.

No further notices on this matter are expected.
Apr 29, 16:37 PDT

Monitoring - Payments Canada has advised that RBC is experiencing internal system issues and cannot send or receive EDI files for Bill Payments. The estimated time of recovery is unknown.

Follow-up notices will be distributed as new information is available or once the situation is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 29, 13:47 PDT

Apr 28, 2024

CHG086517 - UCP maintenance this weekend

Completed - The scheduled maintenance has been completed.
Apr 28, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 01:00 PDT

Scheduled - Central 1 will be performing a release to our Universal Connectivity Proxy (UCP) on Sunday, April 28 between 1 to 3 a.m. PT (4 to 6 a.m. ET).

The UCP is used for connecting to our vendors and partners impacting key features such as: Interac e-Transfers, Fuse, M2M, Deposit Anywhere, e-Statements, Secure Data Delivery (SDD), Origination Solutions and other services.

Some features of Digital Banking may be unavailable during the maintenance.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 22, 15:33 PDT

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

INC178744 - Digital Banking using west coast data centre as primary resources

Resolved - Please be advised, the re-balance of traffic last night was successful. Both data centres are active again and serving traffic.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 24, 14:57 PDT

Update - Please be advised, the re-balance of traffic last night was not successful. We will be attempting to re-balancing traffic across both data centres again tonight at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 23, 17:15 PDT

Update - Please be advised, Central 1 has corrected the issue with our east coast data centre. We will be re-balancing traffic across both data centres tonight at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 22, 15:03 PDT

Update - Central 1 continues to work with our vendors on the data centre incident. Traffic will continue to be pinned to our west coast data centre for the weekend.

If you or your members encounter any issues on the weekend, please call.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 19, 16:04 PDT

Monitoring - Central 1 was unable to resolve the issue in our eastern data centre (Azure) last night. We are working with our vendors to resolve however at this time all traffic is still in our western data centre (VAHC).

We will provide another update today by 5 p.m. PT (8 p.m. ET).

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 19, 10:23 PDT

Apr 23, 2024

CHG145944 - Forge Public Website Release 31

Completed - The scheduled maintenance has been completed.
Apr 23, 15:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 15:00 PDT

Scheduled - Please be advised that Forge Public Website Release Production Release 31 has been scheduled for Tuesday April 23, 2024 at 3 p.m. PT (6 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 12, 11:58 PDT

CHG145139 - MDB and Forge Commercial Release 499

Completed - The scheduled maintenance has been completed.
Apr 23, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 01:00 PDT

Scheduled - Please be advised that MDB and Forge Commercial Production Release 499 has been scheduled for Tuesday April 23, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 4, 16:20 PDT