This incident has been resolved. The Lattice homepage remains accessible, and inbound emails are now reaching us successfully.
Posted Oct 12, 2022 - 09:03 PDT
Update
We are seeing a complete recovery with access to www.lattice.com and other sites like status.lattice.com and help.lattice.com.
However, we're still seeing some ongoing issues with emails not reaching us, which we are continuing to monitor. Please reach out to us directly via live chat in your Lattice account if you have any issues.
Posted Oct 12, 2022 - 08:09 PDT
Update
We are starting to see Lattice.com and our help center loading properly again though cache clearing may be required for the short term. However, we’re still working to resolve ancillary issues that are causing some emails to not reach us.
If you have any issues or need to reach out to us, please use our live chat from within your Lattice account.
Posted Oct 12, 2022 - 07:17 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 12, 2022 - 06:45 PDT
Update
This issue is also affecting our email provider, causing emails to not be sent to us. If you've any issues or need to reach out to us, please use our live chat from within your Lattice account.
Posted Oct 12, 2022 - 06:32 PDT
Update
We are continuing to investigate this issue.
Posted Oct 12, 2022 - 06:21 PDT
Update
The issue is also affecting access to the Lattice Help Centre, as well as our Status Page. Our Engineering Team are continuing to investigate.
Posted Oct 12, 2022 - 05:58 PDT
Investigating
We are currently investigating an issue where the Lattice homepage (www.lattice.com) is inaccessible.
Posted Oct 12, 2022 - 05:51 PDT
This incident affected: Lattice Application and Lattice Homepage.